Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are used in Pamela Love jewelry?
Our collections are crafted using high-quality materials including recycled 14k gold, sterling silver, and ethically sourced gemstones. Each piece is designed with longevity and sustainability in mind.
How long will it take for my order to ship?
In-stock items typically ship within 2-3 business days. For made-to-order or ceremonial pieces, please allow 4-6 weeks for production before shipment.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that earrings and personalized pieces are final sale for hygiene and customization reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in their original pouch and clean gently with a soft polishing cloth.
Can I have a piece resized or repaired?
We offer resizing for select rings and professional repair services for items purchased directly through our website. Please contact our customer care team with your order number to begin the process.